Skip to content

Are You Really Listening to Your Customers?

a child covering up her earsFranklin Roosevelt, 32nd President of the United States, liked to complain that no one paid attention to what he was saying. He felt as if he were not being heard and because of this, he decided to make an experiment of it.

He was often subjected to long lines at the White House, full of people who would never pay him any mind.

During this receiving line, he murmured to each person a simple sentence;

“I murdered my grandmother this morning.”

All of the guests replied to him with basic responses.

“Keep up the good work.”
“God bless you, Mr President.”

None of them were listening.

Finally, when Roosevelt made it to the end of the receiving line he encountered the ambassador for Bolivia, who leaned over towards the President and whispered, “I’m sure she had it coming.”

Many Businesses are Successful Because They Care

a man facing the sunset feeling victoriousSo many clients leave because they feel you do not care about them.

Your service is fine, your products are good… but there is no connection to keep them buying.
Are you listening at all?
Or are you only listening to reply – have your turn!

Listening and REALLY caring for your customer is not hard.
But it makes a huge difference.

There are many ways to change your customer discontent and one of the best ways is through a quality marketing strategy – so your customers feel cared for, that you really get them, and sales opportunities keep coming into your business.

Contact Cathy Smith at CATCO Enterprises for Holistic Marketing for Businesses Wanting to Make a Positive Impact in Their Community.

Cathy Smith has run the same marketing agency, CATCO Enterprises, for more than 20 years and has helped hundreds of business owners achieve their marketing goals. Cathy’s passion and knowledge for digital marketing has helped thousands of businesses reach their dream customers easily online.

To build a new website, increase traffic to your existing website or develop a digital marketing strategy for your business contact Cathy today.