Mary had an awful day at work where one bad thing after another kept happening with her clients. She was on her way home, trudging down the street when she saw a little girl walking with her father and holding a bright pink balloon.
The little girl was cheerfully talking about her day without paying much attention to the world when something happened.
A strong gust of wind blew through the street and took the balloon.
Mary winced and braced herself for the girl to start crying over her loss.
Instead she watched the balloon fly up into the sky and simply said,
“Wow!”
Mary paused.
Later in the day she received a call from one of her clients with another unexpected issue cropping up in their work. But as she was about to say ‘Oh no, that’s terrible’ like she always did, she thought of the little girl with the balloon.
“That’s very interesting,” she said to the client instead. “What can I do to help you?”
How Do You Communicate with Your Customers?
Even in a surprising situation, a fascinated ‘wow!’ will always beat a sad ‘oh no.’
How can you turn your customer’s problems into a wow experience with your business?
Are you making them feel your enthusiasm for solving their issues?
How are you facing unexpected situations in your business?
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