TERMS AND CONDITIONS
By purchasing product or services through www.catcoent.com.au the Customer is automatically accepting these Terms. The Seller, CATCO Enterprises agrees to be bound by these Terms in the same manner.
In these Terms of Trade, unless the context indicates otherwise:
ACL means the Australian Consumer Law under the Consumer and Competition Act 2010 (Cth) as amended;
Agreed Delivery Address means the address for delivery or collection of the Goods and/or Services as nominated in an Order or subsequently agreed in writing by the parties, or as specified in item 3 of the schedule;
Business Day means any day other than a Saturday, Sunday, or public holiday in Western Australia;
Collateral means property that is subject of a security interest;
Customer means the person named in item 1 of the schedule;
Default Event means any one of the following events:
(a) the Customer fail to make any payment when due, whether for the Goods and/or Services or otherwise;
(b) Winding Up commences against the Customer;
(c) a receiver is appointed to the Customer;
(d) the Customer become insolvent, bankrupt or commit an act of bankruptcy;
(e) proceedings are commenced or an application is made for the appointment of any persons listed in items (b) to (e) above; or
(f) a mortgagee or their agent enters into possession of the Customer assets;
Disputant means a party to a Dispute;
Dispute means a dispute arising out of or related to these Terms and Conditions;
Force Majeure Event means circumstances beyond our reasonable control shall include, but not be limited to compliance with any laws, regulations, orders, acts, instructions or priority request of any government, or any department or agency, civil or military authority, acts of God, acts of the public enemy, the Customer acts or omissions, fires, floods, strikes, lockouts, embargoes, wars, labour or material shortages, riots, insurrections, defaults of our suppliers or subcontractors, delays in transportation, or loss or damage to Goods and/or Services in transit;
Grantor means the person who has the interest in property to which a security interest is attached;
GST means a tax imposed under the A New Tax System Goods and Services Tax) Act 1999;
Handling and Delivery Charges means any handling and delivery charges for Goods and/or Services that are notified to the Seller, CATCO Enterprises by the person in charge of delivery, including those relating to packaging, freight, handling, and insurance, and any credit card or other bank transaction fees;
Initial Period means the 14 day period after a notice of a Dispute is given under clause 13.2;
Local Currency means the local currency of the Customer as agreed at the time of Order (for example, Australian dollars in Australia, Pounds sterling in the United Kingdom and Euro for other EU countries);
Material means any material in which the Customer may have Intellectual Property Rights provided by the Customer for use by the Seller, CATCO Enterprises in the production, development and supply of the Goods and/or Services to the Customer;
Order means an order in writing for the purchase and supply of Goods and/or Services placed by the Customer in accordance with these Terms of Trade;
Order Confirmation means the written confirmation of the Seller, CATCO Enterprises’ acceptance of an Order in whole or in part, setting out the details of the Order accepted, including but not limited to the quantity of Goods and/or Services that the Seller, CATCO Enterprises will supply to the Customer, the amount due in respect of the Order (based on the fees including any discounts plus any Handling and Delivery Charges), the date by which payment must be received, the Agreed Delivery Address, and the expected delivery date for the Order;
Order Form means the order form specified by the Seller, CATCO Enterprises for use when placing an Order for an Goods and/or Services;
Goods and/or Services means a product which is the subject of an Order which has been accepted by the Seller, CATCO Enterprises;
Payment means payment of any amount relating to Goods and/or Services in accordance with these Terms and Conditions;
Quote means a quotation by the Seller, CATCO Enterprises for the supply of particular Goods and/or Services containing details as specified in these terms and conditions;
Tax Invoice means a tax invoice as defined in A New Tax System Goods and Services Tax) Act 1999;
Terms mean these Terms of Trade;
Seller, CATCO Enterprises means any person or entity that places an Order with the Seller, CATCO Enterprises and agrees by conduct or by virtue of notice or otherwise to be bound by these Terms and Conditions, including any related company, related party, officer and authorised person of the relevant person; and
Winding Up means commencing to be wound up, or suffering a provisional liquidator, liquidator, official manager or any other administrator of the affairs of insolvent companies to be appointed.
2. OUTLINE & ORDERING Goods and/or Services
2.1 These terms and conditions apply to the supply of all Goods and/or Services by the Seller, CATCO Enterprises to the Customer from the date that the Customer accepts these terms and conditions.
2.2 The Customer accepts these terms and conditions when:
(a) the Customer submits an Order; or
(b) the Customer accepts delivery of, or any part of, the Goods and/or Services pursuant to an Order or otherwise; or
(c) the Customer makes a Payment, or a partial Payment, for any Goods and/or Services supplied by the Seller, CATCO Enterprises.
2.3 The Customer may request a Quote from the Seller, CATCO Enterprises relating to the potential supply of Goods and/or Services.
2.4 The Seller, CATCO Enterprises may provide to the Customer a Quote relating to the potential supply of Goods and/or Services, which may include the price and quantity of the Goods and/or Services proposed to be supplied by the Seller, CATCO Enterprises and other relevant details as necessary.
2.5 If the Quote is acceptable to Customer, the Customer may place an Order for each supply of Goods and/or Services, subject to clause
2.6All Orders are subject to the Seller, CATCO Enterprises’ review and acceptance, which may be withheld in the Seller, CATCO Enterprises’ absolute discretion and are subject to clause 2.7.
2.7If an Order is not placed with the Seller, CATCO Enterprises within 14 days of the date of the Quote, the details provided to the Customer in the Quote may be subject to further written confirmation by the Seller, CATCO Enterprises in our absolute discretion.
2.8Unless otherwise agreed by the Seller, CATCO Enterprises in writing, the Seller, CATCO Enterprises will not be bound by any conditions added by the Customer in an Order (express or implied).
2.9The Customer may submit an Order to the Seller, CATCO Enterprises using the Order Form.
2.10All Orders must indicate the following:
(a)the Goods and/or Services being ordered by product number, if available;
(b)the quantity of Goods and/or Services being ordered; and
(c)the Agreed Delivery Address for the Goods and/or Services.
2.11Following the receipt of an Order from the Customer, the Seller, CATCO Enterprises will process the order and notify the Customer in writing through an Order Confirmation or an order rejection notice of its:
(a)acceptance or rejection of the Order in its entirety; or
(b)acceptance of the Order in part; or
(c)acceptance of the Order subject to specified conditions.
2.12Any variation of an Order or cancellation of an Order must be agreed to in writing by the Seller, CATCO Enterprises
3.1 Unless otherwise agreed to in writing by the Seller, CATCO Enterprises or by the Seller, CATCO Enterprises’ authorised representative, subject to this clause 3, the price charged and payable for the Goods and/or Services shall be the price in Local Currency at the date the Seller, CATCO Enterprises accepts the Order, together with any applicable taxes, charges and delivery costs in relation to the Goods and/or Services.
3.2 Prices contained in any Quote or Order for the supply of Goods and/or Services are based on the cost prevailing and the specification supplied at the time of the Quote or Order. The Seller, CATCO Enterprises reserves the right to vary the price if:
(a) there is any movement in the cost of supplying the Goods and/or Services specified in the Order; or
(b) if the Goods and/or Services specified in the Order are varied from the Goods and/or Services specified in the Quote, and the Seller, CATCO Enterprises provides the Customer with reasonable notice of any such variation of price.
4. PAYMENT OF ORDERS
4.1 Where the Seller, CATCO Enterprises accepts an Order in accordance with clause 2, it will issue the Customer an Order Confirmation.
4.2 Acceptance of an Order Confirmation by a Customer will constitute acceptance of the Price set out in the Order Confirmation unless otherwise agreed in writing by the parties.
4.3 The Customer must pay GST and any other taxes, duties and government charges imposed or levied on the goods in connection with any Order or these terms and conditions. Unless otherwise indicated, the price and all other consideration for any supply made under any Order is exclusive of any GST imposed on the supply.
4.4 The Customer’s liability to pay for the Goods and/or Services will not be offset, reduced or affected in any way as a result of any returns of, or credits or rebates relating to, the Goods and/or Services, unless otherwise agreed in writing by the Seller, CATCO Enterprises; or
4.5 Payments must be made according to the methods selected by the Seller, CATCO Enterprises, specified in item 5 of the schedule. The Seller, CATCO Enterprises may select from one of the following methods of payment:
(a) Payments to be received in full upon making an Order; or
(b) Goods and/or Services to be delivered on credit to the Customer; or
(c) Payment of a 20% deposit upon making an Order and payment of the remainder upon delivery of the Goods and/or Services.
4.6 If Goods and/or Services are delivered to the Customer on credit, the following conditions apply:
(a) The person named in item 2 of the schedule, guarantees to the Seller, CATCO Enterprises the due and punctual payment by the Customer of its any amounts due to the Seller, CATCO Enterprises under these Terms;
(b) The Customer must sign the Financing Statement annexed to these Terms; and
(c) The Customer must pay a tax invoice provided by the Seller, CATCO Enterprises within 14 days of the date of issue.
4.7 The Seller, CATCO Enterprises reserves the right to revoke at any time any credit extended to the Customer because of the Customer’s failure to make any Payment when due or for any other reason.
4.8 The Customer may pay for Goods and/or Services in full by cash, cheque, direct debit, electronic deposit or credit card approved by the Seller, CATCO Enterprises. Credit card payments will incur standard fees as set by respective banking institutions from time to time for the invoiced amount.
4.9 If the Customer fails to make a Payment when it is due, the Seller, CATCO Enterprises shall, in addition to all other rights and remedies available under these Terms and Conditions at law or in equity, be entitled to charge Default Interest at the rate of 4% per annum plus the interest rate set by the Reserve Bank of Australia.
4.10 Seller, CATCO Enterprises reserves the right to pass any debts incurred under this Supply Agreement to a collection agency and refer the Customer’s details to credit reporting agencies if the Customer’s account remains outstanding for more than three (3) months. In addition to any outstanding amounts, the Customer agrees to indemnify Seller, CATCO Enterprises for all legal costs (on a solicitor and client or full indemnity basis, whichever is greater) and other expenses incurred by Seller, CATCO Enterprises in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of the debts from the Customer) arising out of a breach of the terms of this Agreement, including the failure by the Customer to pay an amount by the due date.
4.11 Default Interest pursuant to clause 4.9 shall be:
(a) payable on demand; and
(b) calculated daily from the date the Payment was due to the actual date that the Payment is made in full.
4.12 Any Payment the Customer makes to the Seller, CATCO Enterprises shall first be credited against any Default Interest accrued pursuant to this clause 4 to the actual date of Payment.
4.13 If as a consequence of an instruction from the Customer, the Seller, CATCO Enterprises delays or suspends (but not cancels) an Order or any part of an Order for a period of 3 days or more, the Seller, CATCO Enterprises may:
(a) request the Payment in full for all work in progress relating to the relevant Order at the time of suspension; and/or
(b) vary the Price for the uncompleted portion of the relevant Order.
4.14 The Customer may not cancel an Order, or any part of it, without our written consent, which may be withheld in the Seller, CATCO Enterprises’ absolute discretion.
4.15 Without prejudice to the Seller, CATCO Enterprises’ right to refuse consent for the Customer to cancel an Order under clause 4.13, as a condition of giving such consent the Seller, CATCO Enterprises may require that the Customer pay any and all costs reasonably incurred by the Seller, CATCO Enterprises in relation to the cancelled Order or the cancelled part of the Order plus a reasonable profit to the date of cancellation.
4.16 The Seller, CATCO Enterprises may in writing cancel an Order or delivery of an Order without liability to the Customer (save as required by relevant laws) if:
(a) the Seller, CATCO Enterprises reasonably forms the opinion that the Customer is insolvent or at material risk of insolvency;
(b) the Customer fails to pay any amount for the Goods and/or Services on the due date; or
(c) the Seller, CATCO Enterprises reasonably forms the opinion that supplying Goods and/or Services to the Customer may have a negative impact upon the Seller, CATCO Enterprises’ business or commercial reputation or image.
5.1 The Customer shall pay all Handling and Delivery Charges associated with the Goods and/or Services.
5.2 If the Customer has nominated an Agreed Delivery Address for the Goods and/or Services, the Seller, CATCO Enterprises shall deliver, by the Seller, CATCO Enterprises’ nominated carrier or otherwise, the Goods and/or Services to the Agreed Delivery Address, subject to the following conditions:
(a) The Customer or its duly authorised representative shall be present at the Agreed Delivery Address for delivery. If not present, the Seller, CATCO Enterprises, its duly authorised representative, or the person in charge of delivery may unload the Goods and/or Services at the place and in which case, it shall not be responsible for any claims, costs or losses arising from such a situation.
(b) If a delivery date is nominated, the Seller, CATCO Enterprises shall take reasonable steps to dispatch the Goods and/or Services on or about that date. However, the Seller, CATCO Enterprises does not make any warranty or promises that the Goods and/or Services will be available on that date. In the event that the Seller, CATCO Enterprises is unable to deliver the goods on that date, the Seller, CATCO Enterprises will not be liable for any loss, including any consequential loss, for failure or delay in delivery due to any cause whatsoever.
5.3 The Seller, CATCO Enterprises reserves the right to make deliveries in instalments and these Terms and Conditions shall be severable as to such instalments.
6. TRANSFER OF TITLE AND RISK (IF PROVIDING GOODS)
6.1 This clause 6 only applies when the Terms relate to the provision of Goods only or Goods as well as Services.
6.2 The Seller, CATCO Enterprises retains title to the Goods and/or Services until delivery to the Agreed Delivery Address or collection of the Goods and/or Services by the Customer or its duly authorised representative from the Agreed Delivery Address, whichever is the earlier, at which time, provided that payment for the Goods and/or Services is received by the Seller, CATCO Enterprises within the agreed timeframe for payment, title to the Goods and/or Services will be transferred to the Customer.
6.3 The Customer accepts the risk of loss or damage to the Goods and/or Services and such risk in the Goods and/or Services is passed to the Customer from the time that the Goods and/or Services are placed onto the Seller, CATCO Enterprises’ nominated form of transport for delivery to the Customer and will indemnify the Seller, CATCO Enterprises for any such loss or damage between the time of delivery or collection of the Goods and/or Services and the time at which title to the Goods and/or Services is transferred to the Customer.
6.4 The Customer will ensure that it has appropriate insurance coverage to compensate the Seller, CATCO Enterprises under clause 6.3 in the event of loss or damage to the Goods and/or Services unless otherwise agreed in writing by the Seller, CATCO Enterprises.
6.5 The Seller, CATCO Enterprises will not otherwise be liable in any manner whatsoever for any costs incurred or losses suffered (including but not limited to loss of business profits, business interruption and loss of opportunity) arising directly or indirectly from lost deliveries of Goods and/or Services.
7. LIMITED PRODUCT WARRANTY (IF PROVIDING GOODS)
7.1 This clause 7 only applies when the Terms relate to the provision of Goods only or Goods as well as Services.
7.2 This clause 7 is subject to clause 9 (Exclusions and Limitations), clause 10 (Statutory Rights) and any other statutory or legal right whether under these Terms and Conditions or otherwise.
7.3 The Customer may only return the Goods and/or Services if:
(a) they do not materially comply with the Order; or
(b) if permitted by law, including the ACL.
7.4 If the Customer wish to return any Goods and/or Services delivered to the Customer, the Customer must give to the Seller, CATCO Enterprises:
(a) notice within a reasonable time of the Customer receipt of the Goods and/or Services; and
(b) the original Invoice details.
7.5 If the Seller, CATCO Enterprises accepts the return of Goods and/or Services from the Customer, the Seller, CATCO Enterprises will at our option either:
(a) replace the returned Goods and/or Services; or
(b) give a credit or a refund for such Goods and/or Services.
7.5 Costs relating to the return of Goods and/or Services under this clause 7 are payable:
(a) if the defect is due to the Seller, CATCO Enterprises, by the Seller, CATCO Enterprises and to be transported by our nominated carrier; or
(b) otherwise, by the Customer.
7.6 The Customer shall bear any expense of transportation of Goods and/or Services returned to the Seller, CATCO Enterprises, unless the Customer have a statutory or other legal right that permits otherwise.
7.7 The Customer may not withhold any Payment due to the Seller, CATCO Enterprises in respect of any other Goods and/or Services pending the resolution of a claim for a defect.
7.8 The Seller, CATCO Enterprises will not accept notifications under clause 7.3 in the event of the Customer non-payment of an account.
7.9 If the Goods and/or Services are damaged in the course of being delivered to the Customer:
(a) the Customer must notify the Seller, CATCO Enterprises of any claim for Goods and/or Services damaged in transit within a reasonable time of delivery; and
(b) subject to our acceptance of the Customer claim under this clause 7, the Seller, CATCO Enterprises will replace the relevant Goods and/or Services.
8.0 Please ensure all material you supply to CATCO is only done so if you are lawfully able to use it, own the copyright or trademarks.
The Customer and signatories appearing above hereby acknowledge receipt of a copy of the agreement and upon acceptance by the Supplier by the way of written notice or supply of goods or services, agree to be bound by the Terms of this Credit Application and Terms of Trading Agreement Incorporating Personal Guaranties.
8.1 CATCO abides by the Australian Privacy Principles guidelines including cross-border disclosure (APP8) and all reasonable steps to are taken to ensure these guidelines are not breached in relation to your personal information.
8. EXPRESS WARRANTY
8.1 The warranty against defects (Warranty) contained in this clause 8 is provided by: CATCO Enterprises trading from 6/8 Edward St Bunbury WA
8.2 The Seller, CATCO Enterprises warrants that the Goods and/or Services are supplied free from defects in material and workmanship except such defects as normally being regarded as being commercially acceptable.
8.3 The Goods and/or Services shall be covered by this Warranty for a period of 1 month from the date of delivery unless otherwise stated in writing.
8.4 The Customer may make a claim under this Warranty by providing the Seller, CATCO Enterprises notice in writing to our address specified in clause 8.1 containing a reasonable description of the defect in the Good(s).
8.5 The Seller, CATCO Enterprises will during the Warranty period and subject to clause 8.6, repair or replace at our option, any component or part of the Goods and/or Services which our examination shows to be defective.
8.6 Our obligations under this Warranty are limited to repairing or furnishing a replacement part to replace any part which has proven to have been defective.
8.7 The Customer will be liable for all transport charges incurred in returning defective components or parts for repair or replacement together with the cost of returning them to the Customer. An invoice for such transport charges will be provided upon returning the relevant Good(s) to the Customer which will be payable in accordance with these Terms and Conditions.
8.8 A replacement part supplied by the Seller, CATCO Enterprises during the warranty period shall be covered by the warranty for the unexpired portion of the warranty period which covered the original Goods and/or Services.
8.9 The benefits to the Customer given by this Warranty are in addition to the Customer other rights and remedies under the ACL or the relevant laws.
8.10 This Warranty against defects is provided in addition to other rights and remedies the Customer may have at law. The Seller, CATCO Enterprises’ goods come with guarantees that cannot be excluded under the Australian Consumer Law. The Customer are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. The Customer are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. EXCLUSIONS AND LIMITATIONS
9.1 The exclusions and limitations in this clause 9 are subject to clause 10 (Statutory Rights).
9.2 All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise), relating to these Terms and Conditions, that are not contained in it, are excluded to the fullest extent permitted by law.
9.3 Any liability arising in relation to Goods and/or Services the subject of the Order or the Seller, CATCO Enterprises supply to the Customer, arising and whether for consequential loss or otherwise, including any liability arising by virtue of any representation or warranty, whether express or implied by law, is hereby excluded to the fullest extent permitted by law.
9.4 No warranty is given and the Seller, CATCO Enterprises will not be liable for:
(a) alterations to Goods and/or Services for which the Seller, CATCO Enterprises is not responsible;
(b) damage or failure caused by unusual or non-recommended use or application of the Goods and/or Services; or
(c) loss caused by any factors beyond our control.
9.5 The Seller, CATCO Enterprises will not be liable for any special, indirect, consequential or economic loss or damage or loss of profits (in contract or tort or arising from any other cause of action) suffered by the Customer or any other person resulting from any act or omission by the Seller, CATCO Enterprises (including breach, termination or non-observance of the terms of an Order or agreement which incorporates these Terms and Conditions)
9.6 The Seller, CATCO Enterprises’ total liability for breach of these Terms and Conditions or breach of the Seller, CATCO Enterprises’ contractual obligations or duties at law or in equity (howsoever arising) is limited at the option of the Seller, CATCO Enterprises to:
(a) the replacement of the Goods and/or Services or the supply of equivalent Goods and/or Services;
(b) the repair or rectification of the Goods and/or Services;
(c) the payment of the cost of replacing the Goods and/or Services; or
(d) the payment of the cost of the repair or rectification of the Goods and/or Services.
9.7 If the Seller, CATCO Enterprises obtains goods or services from a third party in order to carry out the Customer’s instructions or complete an Order:
(a) the Seller, CATCO Enterprises will not be liable for any breach of these Terms and Conditions if that breach is as a result or is connected with the supply by a third party of such goods or services;
(b) the Seller, CATCO Enterprises acquire such goods or services as agent for the Customer not as principal and will have no liability to the Customer in relation to the supply of these goods or services;
(c) any claim by the Customer in relation to the supply of such goods or services must be made directly against that third party; and any claim by the Customer in relation to the supply of such goods or services must be made directly against that third party; and
(d) the Customer must pay for such goods or services and the Seller, CATCO Enterprises will give the Customer notice of any such third party charges as applicable.
10. STATUTORY RIGHTS
10.1 ACL rights: In circumstances where the Customer is acquiring Goods and/or Services from the Seller, CATCO Enterprises as a ‘consumer’ for the purposes of (and as defined in section 3 of Schedule 2 of) the ACL, the Seller, CATCO Enterprises acknowledges and agrees that certain statutory guarantees and rights shall apply to the Customer as provided by relevant laws but subject to these Terms and Conditions as applicable and where permitted by relevant laws.
10.2 No restriction: Nothing in these Terms and Conditions excludes, restricts or modifies any condition, warranty, statutory guarantee, right or remedy implied or imposed by common law, statute or regulation which cannot be lawfully excluded, restricted or modified, which may include the ACL and corresponding provisions and relevant laws of State or Territory legislation containing implied terms and/or statutory guarantees which operate to protect the Customers of goods and services in various circumstances.
10.3 Unfair contract: If section 23 of the ACL applies to any provisions in these Terms and Conditions, any such provision(s) shall be void to the extent it is unfair within the meaning of section 24 of the ACL.
11. INTELLECTUAL PROPERTY
11.1 If the Customer provides the Seller, CATCO Enterprises with Material to be used in the supply of the Goods and/or Services:
(a) the Customer warrants and represents to the Seller, CATCO Enterprises that any Goods and/or Services supplied to the Customer based on the Material the Customer provide to the Seller, CATCO Enterprises will not infringe the Intellectual Property Rights of any third party; and
(b) the Customer indemnifies and will keep the indemnified from and against any and all claims, liabilities, obligations, expenses or damages which the Seller, CATCO Enterprises may suffer or incur as a result or in connection with the representation or warranty in clause 12.1(a) being untrue or breached.
11.2 The Customer grants to the Seller, CATCO Enterprises a non-exclusive royalty free license throughout the universe to use all Intellectual Property Rights in all Materials for so long as necessary or convenient for the production of the Goods and/or Services and the matters contemplated in relation to the delivery of the relevant Goods and/or Services.
11.3 All Intellectual Property Rights in and relating to the production, development and supply of the Goods and/or Services (excluding Materials licensed to the Seller, CATCO Enterprises pursuant to clause 12.2) will remain the Seller, CATCO Enterprises’ property and will not be disclosed to any other person by the Customer without our prior written consent.
11.4 The Customer shall keep confidential and shall not use any confidential information communicated by the Seller, CATCO Enterprises to the Customer without our prior written consent.
12.1 Unless otherwise agreed, prices with respect to any taxable supply are inclusive of GST.
12.2 The Customer must pay to the Seller, CATCO Enterprises all GST in addition to any other amounts payable by the Customer to the Seller, CATCO Enterprises, which will be payable by the Customer when required to pay for the Goods and/or Services.
12.3 The Seller, CATCO Enterprises will issue a tax invoice for any taxable supply to the Customer, which will enable the Customer, if permitted by the GST Law, to claim a credit for GST paid by the Customer.
12.4 If GST is payable for a taxable supply by a third party, the Seller, CATCO Enterprises will request that party to provide the Customer with a tax invoice.
12.5 Prices for imported goods are to be converted into Australian dollars based on the Reserve Bank Exchange Rate on the date that such goods are ordered.
13.1 If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your payment date. In case you fail to apply for the refund and cancellation during this period, it shall void 30 day money back guarantee.
Setup charges and Domain Name Registrations fees, if any are not refundable
To apply for the cancellation and/or refund, you must send us an email to email@example.com
No refunds are applicable once 30 day has lapsed and full contract payments will be required for early exit.
Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.30 day money back guarantee and will not receive any refunds.
Setup fees for website development work are required to begin design and/or coding work and are therefore non-refundable. In the event that the project is terminated, the setup fee is not refundable, but the balance is cancelled if cancellation request is required within the first 30 days.
Requests to cancel accounts or the termination of your payment plan with us must be done in writing with one month’s notice. In a case where you have ceased to be a client your account will be deactivated at the end of the paid billing cycle. No refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.
14. EXIT POLICY
CATCO Enterprises will supply a complete WordPress backup file at the cost of $295 at the completion of the contract after all outstanding invoices have been paid. Any additional support that is required during the exit process will be charged at $110 per hour with minimum of 1 hour’s payment in advance, required.