Website Maintenance Service

WordPress websites rely on WordPress core software, themes and plugins that are regularly updated. These updates can address security, performance, functionality and compatibility issues.

Ongoing website maintenance also includes backups, security monitoring and general technical checks designed to keep your website healthy and reduce the risk of unexpected problems.

We manage WordPress core and plugin updates as part of your Website Maintenance Service Plan.

Updates are not simply a matter of clicking an update button. Changes to WordPress, plugins or other software can sometimes create conflicts with existing website functionality.

We manage the update process and monitor the website to help ensure it continues to function correctly.

Our personalised approach, industry experience, and commitment to your success set us apart. We do not just build websites, we build relationships that drive growth.

We maintain website backups so your website can be restored if an update or technical issue causes a problem.

Backups are an important part of protecting your website and reducing the impact of unexpected technical issues.

Yes, provided it is a WordPress based website and we are comfortable taking responsibility for its ongoing maintenance.

We first complete a Website Evaluation so we can understand how the website has been built, assess its current condition and identify any existing issues.

The Website Audit is a fixed $500.

The Website Evaluation allows us to properly assess an existing WordPress website before taking responsibility for its ongoing maintenance.

We review the website setup, plugins, software, users and general website health. We also complete the required website updates and monitoring tasks, take a full backup and identify issues that need attention.

Minor issues may be addressed while we are completing the evaluation. If we uncover anything significant that requires additional work, we will discuss it with you before proceeding.

Preventative website maintenance is designed to reduce the risk of problems but no provider can guarantee that a website will never experience an issue or be hacked.

If your website does experience a problem, we will work with you to determine what has happened and what needs to be done to get it operating again.

Where your website is hosted with another provider, we can also communicate with your web host as part of resolving the issue.

Most importantly, you have someone you can contact rather than having to work out what has happened and who you need to speak to yourself.

For plans that include website support time, common requests include content updates and small design changes such as replacing text or images.

New functionality, significant design changes or larger development work is quoted separately because these tasks generally require more time than the support included within your monthly plan.

No. Monthly support time does not roll over into future months.

If a request requires more time than is included in your Website Maintenance Service Plan, we will let you know and provide a separate quote for approval before completing the additional work.

Website maintenance and SEO are not the same service but keeping your website technically healthy is an important part of maintaining a good online presence.

Website performance, page speed, broken links, security, mobile usability and technical issues can all affect the experience people have on your website.

Regularly adding useful, relevant content to your website can also help search engines understand your business and the services you provide.

If you need a more comprehensive search engine strategy, CATCO also provides Search Engine Optimisation services.

There is no guaranteed timeframe for reaching the top of Google.

Search rankings depend on many factors including what people are searching for, the strength of competing websites, your content, your website authority and the technical health of your website.

Nobody can honestly guarantee a particular position or timeframe.

A well maintained website with useful original content and a sound SEO strategy gives your business a much stronger foundation for improving its visibility in search results.

Google Analytics can be installed on your website to provide information about website visitors and how they use your site.

Depending on your Website Maintenance Service Plan, additional website performance information and reporting may also be available.

If a new feature is something you would like to add to your website this will require additional hours and we are happy to quote you.

Yes. CATCO can provide website hosting if required.

You do not have to move your hosting to CATCO to use our Website Maintenance Service. If your website is already hosted with a suitable provider, it can generally remain there.

Yes.

If you would like to add new functionality or a feature that falls outside your normal maintenance plan, we can review what you need and provide a separate quote.

Yes. If your website needs more than maintenance, CATCO can refresh an existing WordPress website or create a new website for your business.

Yes. CATCO builds and supports WooCommerce websites for online stores.

The level of maintenance required will depend on the size and complexity of the website and its ecommerce functionality.

CATCO works with small and service based businesses that want their website to support the growth of their business rather than become another technical job on their to do list.

We provide WordPress website maintenance and website support for businesses in Perth, Bunbury and across Australia.

Yes. Website Maintenance Service Plans can be cancelled after the initial three month period with 30 days written notice.

You can also speak with us if your needs change and you would like to move to a different maintenance plan.